The wellbeing of our visitors, staff and volunteers is still our priority and we continue to follow both government guidance and advice.

What measures will I see during my visit to your venues?

To help keep everyone safe, we have kept a number of measures in place, these include:

  • Providing hand sanitiser for you to use
  • Regularly monitoring and cleaning shared spaces

We ask you to:

  • Keep a comfortable distance between you and other people
  • Wear a face mask unless you are exempt

Do I need to wear a face mask in your venues?

Wearing a face mask is a legal requirement in retail areas. In line with government guidance, we ask visitors to wear a face mask unless they are exempt.

Are there any times when it is essential to wear a face mask?

Yes. The government recommends that face coverings are worn in crowded indoor areas where people are gathered together for a significant amount of time. We therefore require our customers, staff and volunteers to wear face masks when attending any event in performance spaces at our arts centres, unless they are exempt.

Will your staff and volunteers be wearing face masks?

We require all members of our team, both staff and volunteers, to wear face masks in our venues unless they are exempt.

Do I still need to pre-book a time slot to visit one of your venues?

Pre-booking is still in place at two of our venues to help us manage visitor numbers, Milestones Museum in Basingstoke and The Gallery in Winchester Discovery Centre. You no longer need to pre-book a timed ticket to visit any of our other venues.

Are you still limiting the number of people who can visit your museums?

We have removed the reduced visitor numbers that were put in place to avoid crowds and queues during the pandemic and have now returned to the normal number of visitors we can welcome to our venues.

What about at your arts centres, do they have any restrictions?

Some live performances at our arts centres will have restricted numbers. This will be clearly shown on the individual events.

Do I need to pay to visit?

Some of our venues have admission charges, these are clearly visible on the website and tickets can be booked online. Booking a timed visit is free at all venues.

Can I buy an admission ticket for your museums on the day of my visit?

Yes, you can, but we recommend that you buy tickets in advance on our website,  

Do I still need to check in using the NHS COVID-19 app and QR code?

You are no longer legally required to check in to our venues using the NHS COVID-19 app. However, we will continue to display NHS COVID-19 QR codes and encourage all visitors to use them on arrival to support NHS Test and Trace.

Do you still have one-way systems in place?

No, we have removed one-way systems at all of our venues.

What about social distancing?

While social distancing is no longer a legal requirement, we do encourage all of our visitors to keep a comfortable distance between themselves and other people wherever possible.

Are your cafés open?

Yes. We have removed socially distanced seating in our cafés and bars and will no longer be operating table service.

You had previously removed exhibits and closed off some areas – have these now been returned to normal?

All interactive exhibits and displays that were removed have been now been put back in place. Enclosed areas that were previously closed have now been opened up.

Will these exhibits be safe to use?

We regularly monitor and clean shared spaces and high-contact exhibits and objects. Where possible, hand sanitiser will be available near high-contact exhibits and objects.

What if I have symptoms of COVID-19?

Please do not visit us if you or any members of your household are showing symptoms of COVID-19 or if you have been in contact with anyone who has it. 

What if I have some feedback?

We are continually reviewing our measures and working practices to help keep us all safe and appreciate your patience. We welcome any feedback, good or bad. If you have any concerns or questions during your visit, please talk to a member of our team – they will be happy to help you. If you would like to make any comments following your visit, please e-mail: