- Your visit and COVID-19
- Tickets and prices
- What's on
To help keep everyone safe, we’ve made some changes at Westgate Museum. We have introduced a number of measures in line with government guidelines to help manage our visitor numbers and ensure we maintain social distancing to protect you, our staff and volunteers. Please read on for information about purchasing your admission ticket and what to expect when you are with us.
What we are doing to help reduce the spread of COVID-19
- Giving you a warm welcome at a safe distance
- Limiting our visitor numbers to avoid crowds
- Using signage to help you maintain social distance
- Asking for cashless payment wherever possible
- Providing hand sanitiser for you to use
- Taking away high-contact exhibits and displays
If you have any concerns or questions during your visit, please talk to a member of our team – they will be happy to help you.
You can find out answers to some commonly asked questions in our reopening and coronavirus information and FAQs.
We have introduced advanced booking to Westgate Museum to help us manage our visitor numbers. You need to purchase an admission ticket and book a visiting time. Booking your visiting time is free. If you already have an admission ticket, you do not need to pay again, but you do need to book a time to visit. Please book a visiting time for each member of your party, including children.
Please do not visit if you or any members of your household are showing symptoms of COVID-19 or if you have been in contact with anyone who has it. Information on how to re-book or cancel your visit is detailed on your booking confirmation.
Please arrive promptly for your visit. Please ensure you have your admission ticket either printed or visible on a mobile device.
Our opening days and hours are available to view online. Please check before you visit.
Social distancing and hygiene
During your visit, we ask that you follow our guidelines on social distancing and hygiene to help keep us all safe. A hand sanitiser station is positioned at the entrance to the Great Chamber. To keep everyone safe, please wear a face covering when visiting Westgate Museum.
There are no toilet facilities at Westgate Museum. Public toilets are available in Winchester.
Our gift shop is open as normal. Please use cashless payment for any purchases.
To help keep us all safe, we have reviewed exhibits, interactives and spaces which may pose a risk of spreading the virus. All family interactives which are not staffed have been removed, including colouring sheets and dressing-up costumes. You can still enjoy our paid-for family trail and activity sheets.
Hampshire Cultural Trust is a registered charity. The coronavirus crisis has had a huge impact on all of us. Please donate to help us re-connect our communities through culture.
In accordance with government guidelines, we have carried out a COVID-19 risk assessment to make our sites COVID secure and identify risk control measures.
We’re Good to Go
The Visit Britain We’re Good to Go symbol shows that Westgate Museum has followed government and industry COVID-19 guidelines and that we have processes in place to help keep everyone safe.
Joint Ticket: Westgate Museum and City Museum
Pay once, visit all year! With your ticket, you can enjoy unlimited visits to both Westgate Museum and City Museum and return as many times as you like for a whole year!
|JOINT TICKET||PRICE - PAY ONCE, VISIT ALL YEAR|
|Child (5-15 years)||£3.00|
|Family Ticket (up to 5 people, max. 2 adults)||£16.75|
Pay once, visit all year! With your ticket, you can enjoy unlimited visits to Westgate Museum and return as many times as you like for a whole year!
|TICKET||PRICE - PAY ONCE, VISIT ALL YEAR|
|Child (5-15 years)||£1.50|
|Family Ticket (up to 5 people, max. 2 adults)||£8.50|
Prices exclude some special events and activities which may be charged separately – please check our What’s On for details.
We regret this Grade I listed building is not wheelchair accessible. There is a steep staircase from the street entrance. Guide dogs are permitted and there is a hearing loop. For those with visual impairments, there is a 'touch and hear' information point. There is no toilet in the Westgate.
We welcome groups and school visits. Please call 01962 869864 for more details.
How to get here
By car: Westgate Museum is located in the centre of Winchester. Use City Centre Park and Ride services.
By rail: Westgate Museum is a short 6 minute walk from Winchester railway station