Tickets - terms and conditions of sale

  • When you confirm your purchase, you are accepting that these terms and conditions form the basis of a contract between Hampshire Cultural Trust and yourself
  • Tickets are valid for the date and time stated (see below for information about pay once, visit all year tickets). Please check your tickets on receipt as mistakes cannot always be rectified
  • We operate a strict policy of no refunds or exchanges for tickets bought either online or in our venues unless a performance or session is cancelled 
  • In the event of a cancelled performance or session, Hampshire Cultural Trust will refund the ticket price but will not be liable for any additional expenses, for example travel or accommodation. We will refund your ticket price, but will not refund any donation, including Gift Aid.
  • Tickets and items purchased where a discount or benefit has been claimed without entitlement are in breach of our terms and conditions of sale, will be declared void and are not valid for entry
  • Tickets purchased through misuse of promotional codes, schemes and promotions are in breach of our terms and conditions of sale, will be declared void and are not valid for entry
  • We reserve the right to change prices, advertised arrangements and seating allocations at any time
  • Gift aided tickets are subject to Her Majesty's Revenue and Customs (HMRC) regulations. Please notify us if you: want to cancel this declaration; change your name or home address; no longer pay sufficient tax on your income and/or capital gains. If you pay Income Tax at the higher or additional rate and want to receive the additional tax relief due to you, you must include all your Gift Aid donations on your Self-Assessment tax return or ask HM Revenue and Customs to adjust your tax code
  • Tickets must not be sold or resold and are non-transferable. Any re-sale or exchange of a ticket automatically renders it void
  • You may be asked for ID to match your ticket name, if you are unable to provide matching ID, we reserve the right to refuse entry
  • Hampshire Cultural Trust or any permitted third parties may carry out general filming, live streaming, photography and sound recording in or about the venue and your consent for this filming may be requested. Please advise venue staff if you do not wish to participate
  • Failure to adhere to our Terms and Conditions of Sale may result in tickets not being valid for entry
  • Please read our Privacy Policy to see how we manage your personal data
  • Hampshire Cultural Trust reserves the right to refuse entry or terminate a visit


If you have purchased a pay once, visit all year ticket

  • Your ticket gives you 12 months unlimited entry to the venue from the date of purchase: you will find the date of purchase on your e-ticket. This excludes some special events and/or exhibitions for which there may be an additional charge. These events will be advertised on our website:
  • Your ticket is valid for 12 months only and cannot be extended beyond this period.
  • You will be notified when your ticket is due to expire so that you can renew your ticket for another year
  • Admission for children under 5 is free. Children aged 0-12 years must be accompanied by an adult.




10% off at The Arc's cafe when purchasing tickets for 878 AD, Winchester City Museum and Westgate Museum

T&C’s: 878 AD, Winchester City Museum and Westgate Museum ticket valid for redemption only on the day of your visit to the attraction. Valid only for food and drinks purchased in the café at the Arc and is subject to availability. This offer maybe removed at any time by the operator. The ticket may not be passed or sold on to any third party. 


Terms and conditions - Café loyalty card

  • The Hampshire Cultural Trust Café Loyalty Card is valid at the following venues only: Andover Museum, Allen Gallery, Aldershot Military Museum, Bursledon Windmill, Milestones Museum, Red House Museum and Gardens, Westbury Manor Museum and Willis Museum and Sainsbury Gallery.
  • This card cannot be used at Hampshire Cultural Trust arts centres, Ashcroft Arts Centre, Forest Arts Centre and West End Centre.
  • Customers earn one stamp for every single hot drink purchased. A hot drink is qualified as any type of tea, coffee or hot chocolate available for purchase at any of the participating venues.
  • Stamps can only be earned at the time of purchase and cannot be claimed retrospectively.
  • Stamps on separate cards cannot be combined and stamps are not transferable.
  • Not valid in conjunction with any other offer.
  • Card is not for resale and has no monetary value.
  • Loyalty cards have no expiry date and the qualifying free drink can be claimed at any time during the scheme.
  • A new card will be issued to the customer upon completion of previous card. Stamp cannot be claimed for receipt of tenth free drink.
  • No personal data is collected from card holders upon issue of loyalty card.
  • Hampshire Cultural Trust reserves the right to withdraw the café loyalty scheme at any time without notice.
  • Please read our Privacy Policy to see how we manage your personal data.

Hampshire Cultural Trust is a registered charity (1158583) and company (no. 08986225) in England and Wales. Chilcomb House, Chilcomb Lane, Winchester, Hampshire S023 8RB

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