• Overview
  • Your visit and COVID-19
  • Tickets and prices
  • Gallery
  • School visits
  • What's on

Staying Safe

To help keep everyone safe, we’ve made some changes at City Museum. We have introduced a number of measures in line with government guidelines to help manage our visitor numbers and ensure we maintain social distancing to protect you, our staff and volunteers. Please read on for information about purchasing your admission ticket and what to expect when you are with us.

What we are doing to help reduce the spread of COVID-19 

  • Giving you a warm welcome at a safe distance
  • Introducing advanced booking to reduce queues 
  • Using signage to help you maintain social distance
  • Asking for cashless payment wherever possible
  • Providing hand sanitiser for you to use
  • Taking away high-contact exhibits and displays

If you have any concerns or questions during your visit, please talk to a member of our team – they will be happy to help you.

You can find out answers to some commonly asked questions in our reopening and coronavirus information and FAQs.

Please do not visit if you or any members of your household are showing symptoms of COVID-19 or if you have been in contact with anyone who has it. Information on how to re-book or cancel your visit is detailed on your booking confirmation.

Opening times 

Our opening days and hours are available to view online. Please check before you visit.

Social distancing and hygiene 

During your visit, we ask that you follow our guidelines on social distancing and hygiene to help keep us all safe. We are operating a one-way system at City Museum, which is indicated by signage. Hand sanitiser stations are positioned at the entrance to the museum and on each floor. To keep everyone safe, please wear a face covering when visiting City Museum.

Toilet facilities

Our accessible toilet and baby change facilities are open for use by our visitors.

Gift shop

Our gift shop is open as normal. Please use cashless payment for any purchases.

Exhibits

To help keep us all safe, we have reviewed exhibits, interactives and spaces which may pose a risk of spreading the virus. All family interactives which are not staffed have been removed, including colouring sheets, our activity trolley and dressing-up costumes. You can still enjoy our paid-for family activity trails and activity sheets, as well as our interactive digital units, which will be cleaned at regular intervals. 

Support

Hampshire Cultural Trust is a registered charity. The coronavirus crisis has had a huge impact on all of us. Please donate to help us re-connect our communities through culture.

DONATE NOW

Risk assessment

In accordance with government guidelines, we have carried out a COVID-19 risk assessment to make our sites COVID secure and identify risk control measures.

We’re Good to Go 

Good to go

The Visit Britain We’re Good to Go symbol shows that City Museum has followed government and industry COVID-19 guidelines and that we have processes in place to help keep everyone safe.


Admission

Joint Ticket: City Museum and Westgate Museum

Pay once, visit all year! With your ticket, you can enjoy unlimited visits to both City Museum and Westgate Museum and return as many times as you like for a whole year!

JOINT TICKET PRICE - PAY ONCE, VISIT ALL YEAR
Adult £6.00
Child (5-15 years) £3.00
Concession £4.75
Under 5s Free
Family Ticket (up to 5 people, max. 2 adults) £16.75

Standard Ticket

Pay once, visit all year! With your ticket, you can enjoy unlimited visits to City Museum and return as many times as you like for a whole year!

TICKET PRICE - PAY ONCE, VISIT ALL YEAR
Adult £5.00
Child (5-15 years) £2.50
Concession £4.00
Under 5s Free
Family Ticket (up to 5 people, max. 2 adults) £14.00

Prices exclude some special events and activities which may be charged separately – please check our What’s On for details. Last admission 30 minutes before closing.

Find out more about our concession and discounted tickets.

Accessibility

The museum is fully accessible, with a lift to all three floors. There is on‑street parking for Blue Badge holders next to the museum.

Group bookings and venue hire

To arrange a group visit to City Museum, please call 01962 863064.

How to get here

By car: City Museum is located in the centre of Winchester. Use City Centre Park and Ride services.

By public transport: City Museum is just a ten minute walk from Winchester railway station. By bus, please take a local bus to central Winchester and the museum is located in the city centre near the cathedral.

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