• Overview
  • Your visit and COVID-19
  • What's on
  • Gallery
  • Team
  • Our Work

Staying Safe

To help keep everyone safe, we’ve made some changes at the Allen Gallery. We have introduced a number of measures in line with government guidelines to help manage our visitor numbers and ensure we maintain social distancing to protect you, our staff and volunteers. Please read on for information about booking your visit and what to expect when you are with us.

What we are doing to help reduce the spread of COVID-19 

  • Giving you a warm welcome at a safe distance
  • Introducing advanced booking to reduce queues 
  • Using signage to help you maintain social distance
  • Asking for cashless payment wherever possible
  • Providing hand sanitiser for you to use
  • Taking away high-contact exhibits and displays

If you have any concerns or questions during your visit, please talk to a member of our team – they will be happy to help you.

You can find out answers to some commonly asked questions in our reopening and coronavirus information and FAQs.

Booking your visit 

We have introduced advanced booking to the Allen Gallery to help us manage our visitor numbers. Booking your visit is free. Timed visits to the Allen Gallery take place at 10:00am, 12:00pm and 2:00pm. Please book a visiting time for each member of your party, including children.

Book your visiting time

Your visit will give you two hours to explore the museum and its grounds. Our team will give you 10 minutes notice before your visit is due to end. 

Please do not visit if you or any members of your household are showing symptoms of COVID-19 or if you have been in contact with anyone who has it. Information on how to re-book or cancel your visit is detailed on your booking confirmation.

Opening times 

Our opening days and hours are available to view online. Please check before you visit.

Social distancing and hygiene 

During your visit, we ask that you follow our guidelines on social distancing and hygiene to help keep us all safe. We are operating a one-way system at the Allen Gallery, which is indicated by signage. Hand sanitiser stations are positioned at the entrance to the museum and the exit in the gardens. To keep everyone safe, please wear a face covering when visiting the Allen Gallery.

Toilet facilities

Our accessible toilet is open for use by our visitors.

Café and picnics

Takeaway refreshments are available for pre-booked visitors, including pre-packaged food and drinks. Please do not bring a picnic with you.

We’re passing on the VAT reduction on all applicable products. The reduction will be applied at the till when you make your purchase.

Bring your own cup

Get 30p off your next hot drink in the museum café when you bring your own reusable cup! Simply present your cup to a member of staff to claim your discount. 

Gift shop

Our gift shop is open as normal. Please use cashless payment for any purchases.

Exhibits

To help keep us all safe, we have reviewed exhibits, interactives and spaces which may pose a risk of spreading the virus. All family interactives have been removed from the galleries and our ceramics drawers and Wedgewood displays are both temporarily closed.

Support

Hampshire Cultural Trust is a registered charity. The coronavirus crisis has had a huge impact on all of us. Please donate to help us re-connect our communities through culture.

Donate Now

Risk assessment

In accordance with government guidelines, we have carried out a COVID-19 risk assessment to make our sites COVID secure and identify risk control measures.

We’re Good to Go

Good to go

The Visit Britain We’re Good to Go symbol shows that the Allen Gallery has followed government and industry COVID-19 guidelines and that we have processes in place to help keep everyone safe.


Accessibility

The Allen Gallery has level access to the ground floor only. Guide dogs are welcome.

Group visits

To arrange a group visit or booking, please call the Allen Gallery on 01420 82802.

School visits

The Allen Gallery welcomes young visitors to study our permanent display of ceramics. We also hold a programme of regularly changing exhibitions which often have specific opportunities for schools.

For more information, please email alton.museums@hampshireculturaltrust.org.uk or call 01420 82802.

How to get here

By car: the Allen Gallery is located near the centre of Alton. There is public pay and display parking nearby.

By rail: Alton railway station is within walking distance of the gallery.

By bus: Alton is served by buses from surrounding major towns. All buses terminate at Alton railway station, which is a five minute walk from the gallery.

Venue hire

To hire the Allen Gallery, please call 01420 82802.

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