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Staying Safe

To help keep everyone safe, we’ve made some changes at Red House Museum and Gardens. We have introduced a number of measures in line with government guidelines to help manage our visitor numbers and ensure we maintain social distancing to protect you, our staff and volunteers. Please read on for information about booking your visit and what to expect when you are with us.

What we are doing to help reduce the spread of COVID-19 

  • Giving you a warm welcome at a safe distance
  • Introducing advanced booking to reduce queues 
  • Using signage to help you maintain social distance
  • Asking for cashless payment wherever possible
  • Providing hand sanitiser for you to use
  • Taking away high-contact exhibits and displays

If you have any concerns or questions during your visit, please talk to a member of our team – they will be happy to help you.

You can find out answers to some commonly asked questions in our re-opening and coronavirus information and FAQs.

Booking your visit 

We have introduced advanced booking to Red House Museum and Gardens to help us manage our visitor numbers. Booking your visit is free. Timed visits to Red House Museum and Gardens take place at 10:00am, 12:00pm and 2:00pm. Please book a visiting time for each member of your party, including children.

Book your visiting time

Your visit will give you two hours to explore the museum and its grounds. Our team will give you 30 minutes notice before your visit is due to end. 

Please do not visit if you or any members of your household are showing symptoms of COVID-19 or if you have been in contact with anyone who has it. Information on how to re-book or cancel your visit is detailed on your booking confirmation.

Opening times 

Our opening days and hours are available to view on our website. Please check before you visit.

Social distancing and hygiene 

During your visit, we ask that you follow our guidelines on social distancing and hygiene to help keep us all safe. We are operating a one-way system at Red House Museum and Gardens, which is indicated by signage. Hand sanitiser stations are positioned at the entrance to the museum and the exit in the gardens. To keep everyone safe, please wear a face covering when visiting Red House Museum and Gardens.

Toilet facilities

Our accessible toilet is open for use by our visitors.

Café and picnics 

Ice creams, cold drinks and pre-packaged snacks are available to buy at the museum. Our indoor café seating area is closed, but seating is available outside in our gardens. Please use cashless payment for any purchases. You are welcome to bring a picnic, which can be eaten in the museum grounds.

We’re passing on the VAT reduction on all applicable products. The reduction will be applied at the till when you make your purchase.

Gift shop 

Our gift shop is open as normal for a range of souvenirs and toys inspired by the collections in the museum, from books, jewellery and ceramics to scarves and old-fashioned toys. Proceeds help support the work of Hampshire Cultural Trust. Please use cashless payment for any purchases.

Exhibits 

To help keep us all safe, we have reviewed exhibits, interactives and spaces which may pose a risk of spreading the virus. All family interactives have been removed from the galleries, and our costume gallery and local history research room are both temporarily closed.

Risk assessment

In accordance with government guidelines, we have carried out a COVID-19 risk assessment to make our sites COVID secure and identify risk control measures. More information is available here.

We’re Good to Go 

Good to go

The Visit Britain We’re Good to Go symbol shows that Red House Museum and Gardens has followed government and industry COVID-19 guidelines and that we have processes in place to help keep everyone safe.

Support us

Hampshire Cultural Trust is a registered charity. The coronavirus crisis has had a huge impact on all of us. Please donate to help us re-connect our communities through culture.

DONATE NOW


Accessibility

The museum has wheelchair access to the ground floor, café, exhibition space and garden areas. There are some small steps to negotiate while moving between these areas.

Group visits

We welcome group visits to Red House Museum and Gardens. Please call us on 01202 482860 for more details and to book your group visit. 

How to get here

By car: the museum is beside Christchurch Priory. Follow brown signs which lead to nearby car parks.There is one hour free parking outside the museum and a pay and display car park at the end of Quay Road.

By public transport: Christchurch railway station is a 10 minute walk from the museum. Yellow Buses and red Wilts and Dorset buses pass through Christchurch High Street. Stops are less than a 5 minute walk away, follow tourist signs.

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