Memories wrapped up in magic
This Christmas, enjoy a festive experience for the whole family.
Share a magical moment with Santa and his elves in the historic setting of The Great Hall, home to the iconic Round Table. The Great Hall will be transformed with festive decorations, creating a cheerful and cosy atmosphere to get you into the Christmas spirit!
Book your tickets now – our Santa’s Grotto experience sells out fast!
Please arrive at The Great Hall at least 5 minutes before the start of your session. If you miss your appointed slot we may not be able to accommodate another meeting with Santa, due to the popularity of this event.
How do I book my tickets?
Click the link here to book your tickets
The time slot you select is the time you see Santa.
Use the date filter below to select your preferred date, then select and confirm your time slot.
Once you have done this, you can add up to 8 guests per 5 minute time slot.
If you would like to bring more than 8 people, please book two consecutive time slots to give yourself the best experience. You will only be allowed to add a maximum of 8 attendees to one timeslot.
What gift will my child receive?
Age 0-5, a plush reindeer or polar bear.
Age 6+, a wooden board game of: Snakes & Ladders; Ludo; or Draughts.
How much is a ticket?
Adults: £7.00, Child 0-5 (With Gift): £20.00, Child 6+ (with Gift): £20.00
You must have at least 1 Adult and 1 Child ticket per booking.
What does my ticket include?
- Entry into the Great Hall and Westgate Museum
- Your 5 minute time slot with Santa and his elf
- A gift per child
- Two elf-led craft activities, elf games and letter writing to Santa
- A complimentary hot chocolate per ticket, to be enjoyed in the Round Table Gift Shop and Café (These can be upgraded to a fancy hot chocolate or mulled wine if you want to treat yourself)
Where does the experience take place?
The Santa’s Grotto experience takes place in the Great Hall. Please start your journey at the ticket desk by the main entrance. Food and drink is available in the Round Table Café and Gift Shop. Your ticket also allows entry into the Westgate Museum.
